BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
TTY: 703-276-1862
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
www.bbb.org
Third-party dispute resolution program for automobile manufacturers.
DOT Auto Safety Hotline
Office of Defects Investigation
400 7th St., SW
Washington, DC 20590
Toll free: 1-888-327-4236
TTY: 1-800-424-9153 (Toll free)
Fax: 202-366-7882
www-odi.nhtsa.dot.gov/ivoq/
Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles,
tires, and child safety seats. Information is available about air bags, child safety
seats, seat belts, and general highway safety. Consumers who experience a safety
defect in their vehicle are encouraged to report the defect to the Hotline in addition
to the dealer or manufacturer.
International Association of Lemon Law Administrators
E-mail: ialla@ialla.net
www.TheLemonLaw.org
This organization supports and promotes government agencies that administer motor
vehicle warranty and related laws, through the publication of a newsletter, consumer
and industry education, and other intergovernmental activities.
Motorist Assurance Program
7101 Wisconsin Ave.
Suite 1200
Bethesda, MD 20814
301-634-4954
301-634-4955
Fax: 202-318-0378
E-mail: webmaster@motorist.org
www.motorist.org
MAP accredits those auto repair shops that apply and follow industry developed standards
for inspecting vehicles as well as meet other requirements. MAP handles inquiries/disputes
between accredited shops and customers and offers information to consumers about
how to locate a repair shop how to talk to a technician and how to work successfully
with auto repair shops.
National Automobile Dealers Association
AUTOCAP
8400 Westpark Dr.
McLean, VA 22102
Toll free: 1-800-252-6232
www.nada.org
NADA is a third-party dispute resolution program administered through the National
Automobile Dealers Association. The national office makes referrals to state auto
dealer associations.
National Institute for Automotive Service Excellence
(ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
Toll free: 1-888-ASE-TEST
www.ase.com
ASE is an independent, national nonprofit organization founded in 1972 to help improve
the quality of automotive service and repair through the voluntary testing and certification
of automotive repair professionals. More than 424,000 ASE-certified technicians
work in dealerships, independent repair shops, service stations, auto parts stores,
fleets and schools. ASE publishes several consumer publications about auto maintenance
and repair.
RV Consumer Group
PO Box 520
Quilcene, WA 98376
360-765-3846
Toll free: 1-800-405-3325 (Order Desk)
Fax: 360-765-3233
E-mail: rvgroup@rv.org
www.rv.org
RV Consumer Group is a nonprofit organization dedicated to the safety of recreational
vehicles. This group is not aligned or affiliated with the RV industry. It offers
books and memberships to help consumers with the selection of buying RVs.
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